The Advanced Services team provides exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers
Job Summary
The Advanced Services team provides exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers.
This role requires acting as a customer advocate and single point of contact for all post-sales service needs while partnering with internal teams and customers to resolve issues and improve network operations.
HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing, invests in personal and professional development, and fosters an unconditionally inclusive culture.
Matching Summary
The Advanced Services team provides exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers.
Skills & Requirements
Must-have
Core IP networking concepts
Layer2 and Layer3 protocols expertise
Customer facing roles experience
Network operations environment exposure
Post-sales service support
Network performance optimization
Nice-to-have
Knowledge of Segment Routing and SD-WAN
ITIL Framework process knowledge
Automation experience
Amiable communication skills
Cross-functional teamwork
Customer relationship management
Growth mindset
Key Requirements
5+ years experience in Datacenter and IP/MPLS networks
Bachelor’s degree in Electrical/Electronic Engineering or Computer Science
Experience designing and implementing network solutions
Juniper product certifications (JNCIS/JNCIP/JNCIE) or equivalents
Experience with customer-facing roles
Ability to operate independently in unstructured environments