Customer Experience Agent Esp / Cat - (h/m) - Barcelona - Cdi

Papernest

Barcelona, Spain
Fixed salary + variable bonus based on objectives;...
On-site
Minimum 2 years customer service experience
Fluent spanish and catalan c2 level
Experience with energy sector contracts
Papernest is seeking a Customer Experience Agent in Barcelona to enhance customer interactions and ensure timely resolutions to customer inquiries. The ideal candidate should have at least two years of customer service experience, fluency in Spanish and Catalan, and strong communication skills

Job Summary

  • The role involves interacting with customers via phone, email, and chat to provide support and resolve issues.
  • Employees will validate and supervise contracts for prospects, clients, and partners while monitoring process compliance.
  • The company offers a competitive salary with variable components based on monthly and annual targets.

Matching Summary

Match Score: 85

Papernest is seeking a Customer Experience Agent in Barcelona to enhance customer interactions and ensure timely resolutions to customer inquiries. The ideal candidate should have at least two years of customer service experience, fluency in Spanish and Catalan, and strong communication skills.

Salary

Fixed salary plus variable bonus based on objectives; Renewable energy offers included; Pluxee card and health insurance provided

Skills & Requirements

Must-have

  • Minimum 2 years customer service experience
  • Fluent Spanish and Catalan C2 level
  • Experience with energy sector contracts

Nice-to-have

  • English language proficiency
  • SIGE system knowledge
  • Technical or administrative support background

Key Requirements

  • 2+ years in customer service within energy sector
  • C2 proficiency in Spanish and Catalan
  • Ability to learn new software programs quickly

Work Rights

Not specified

Tailored Resume

Cover Letter