Customer Success Manager (mid-market Legal)

Everlaw

Oakland, United States
Base: $116,000 - $148,000; bonus/equity: eligible ...
On-site
Customer success management
Mid-market legal firms
Strategic partner
As a Customer Success Manager in the Mid-Market Legal segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to Mid-Market US and Canadian law firms

Job Summary

  • As a Customer Success Manager in the Mid-Market Legal segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to Mid-Market US and Canadian law firms.
  • The expected salary range for this role is between $116,000 - $148,000, and this role is also eligible for additional incentive pay/commission.
  • Everlaw's mission is to promote justice by illuminating the truth, and they are committed to the professional growth of their team members, offering an annual learning and development stipend.

Matching Summary

As a Customer Success Manager in the Mid-Market Legal segment at Everlaw, you’ll serve as a strategic partner and trusted advisor to Mid-Market US and Canadian law firms.

Salary

Base: $116,000 - $148,000; Bonus/Equity: Eligible for additional incentive pay/commission and equity program; Benefits: Health, dental, vision, 401(k) with match, paid time off, mental health support, learning stipend

Skills & Requirements

Must-have

  • Customer Success Management
  • Mid-Market Legal Firms
  • Strategic Partner
  • Trusted Advisor
  • Workflow Expertise
  • Change Management

Nice-to-have

  • Promote Justice
  • Empower Customers
  • Dynamic Environments
  • Integrity
  • Thinking Big
  • Desire to Learn

Key Requirements

  • 2+ years customer success experience
  • eDiscovery/legal tech industry experience a plus
  • Authorized to work in the United States

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter