Customer Success Manager

IQVIA

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Customer success portfolio management
Business intelligence tool training
Data analysis and synthesis skills
** IQVIA is seeking a Customer Success Manager to oversee client satisfaction and business intelligence tool usage within the healthcare data sector. The ideal candidate will possess a commercial or scientific background, experience in the pharmaceutical industry, and strong interpersonal skills. **

Job Summary

  • The role involves serving as the primary point of contact for clients regarding IQVIA's health data and Business Intelligence tools.
  • Responsibilities include training clients to maximize their use of databases while ensuring high satisfaction and revenue targets are met.
  • The position requires collaborating across departments to resolve client issues and acting as the voice of the customer for innovation strategies.

Matching Summary

Match Score: 75

** IQVIA is seeking a Customer Success Manager to oversee client satisfaction and business intelligence tool usage within the healthcare data sector. The ideal candidate will possess a commercial or scientific background, experience in the pharmaceutical industry, and strong interpersonal skills. **

Skills & Requirements

Must-have

  • Customer success portfolio management
  • Business Intelligence tool training
  • Data analysis and synthesis skills
  • French language proficiency
  • Excel and Office suite mastery

Nice-to-have

  • Pharmaceutical industry experience
  • Sales support and quoting
  • Innovation project participation
  • Team collaboration and sharing
  • Handling difficult situations

Key Requirements

  • Bac +5 degree in commercial or scientific fields
  • Fluent English language skills
  • Experience in pharmaceutical industry preferred

Work Rights

Not specified

Tailored Resume

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