Gaming Account Associate

BetMGM

Pennsylvania, US
Base: $21.15 to $27.76ph; bonus/equity: performanc...
Hybrid
Outbound player support
Customer engagement and retention
Crm system documentation
Provide consistent, outbound support to iGaming players through phone and email, aiming to encourage engagement, address routine account needs, and drive ongoing activity

Job Summary

  • Provide consistent, outbound support to iGaming players through phone and email, aiming to encourage engagement, address routine account needs, and drive ongoing activity.
  • Focus on developing, reactivating, and retaining high-value customers through personalized outreach and promotional offers.
  • Benefits and perks include Medical, Dental, Vision, Life, and Disability Insurance, 401(k) with company match, and flexible paid time off.

Matching Summary

Provide consistent, outbound support to iGaming players through phone and email, aiming to encourage engagement, address routine account needs, and drive ongoing activity.

Salary

Base: $21.15 to $27.76/hour; Bonus/Equity: Performance-based bonus plan; Benefits: Medical, Dental, Vision, Life, Disability Insurance, 401(k) with company match, spending accounts, PTO

Skills & Requirements

Must-have

  • Outbound player support
  • Customer engagement and retention
  • CRM system documentation
  • Performance-based KPIs
  • Gaming regulations compliance

Nice-to-have

  • Inclusive workplace culture
  • Teamwork and collaboration
  • Professional development opportunities

Key Requirements

  • Minimum 2 years Casino VIP experience
  • Sales and customer service experience
  • Legal authorization to work in the U.S.
  • Must be based in Pennsylvania

Work Rights

Legal authorization to work

Tailored Resume

Cover Letter