Chuyên Viên Chăm Sóc Khách Hàng (tiếng Nhật)

Concentrix

Ho Chi Minh City, Vietnam
Customer service support
Resolve routine problems
Meet contractual kpis
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Prepare complete and accurate work including appropriately notating accounts as required

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Skills & Requirements

Must-have

  • Customer service support
  • Resolve routine problems
  • Meet contractual KPIs
  • Communicate effectively verbally
  • Communicate effectively written
  • Japanese language proficiency

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Attention to detail
  • Adapt to changes quickly
  • Work as team member
  • Work independently

Key Requirements

  • High school diploma
  • Three to six months relevant experience
  • Minimum two years college education (Philippines)
  • No prior call center experience (Philippines)

Work Rights

Not specified

Tailored Resume

Cover Letter