Senior Customer Success Manager-state & Local Government

Workday

Salt Lake City, UT, USA
Base: $113,800 usd - $170,800 usd; bonus/equity: e...
Fully remote
Customer relationship management
Customer health monitoring
Saas implementation oversight
Workday is seeking a Senior Customer Success Manager to support their State and Local Government customer base, emphasizing the importance of customer relationships and satisfaction. The role requires 7+ years of customer-facing experience, particularly in complex software or SaaS environments, and offers a flexible work environment with a strong focus on professional development

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
  • The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, and acting as an escalation point.
  • Workday offers trust to take risks, tools to grow, skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Senior Customer Success Manager to support their State and Local Government customer base, emphasizing the importance of customer relationships and satisfaction. The role requires 7+ years of customer-facing experience, particularly in complex software or SaaS environments, and offers a flexible work environment with a strong focus on professional development.

Salary

Base: $113,800 USD - $170,800 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer relationship management
  • Customer health monitoring
  • SaaS implementation oversight
  • Workday product suite
  • State and Local Government customer base

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive
  • Empathy and shared enthusiasm
  • Functional domain expertise with Financials

Key Requirements

  • 7+ years customer facing services role
  • Issue resolution and escalation management
  • CRM and customer success platforms experience
  • Experience implementing Workday, Oracle, SAP, PeopleSoft
  • Ability to travel up to 20%

Work Rights

Not specified

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