Testing Requisition - Do Not Apply - Production Agent

Concentrix

Lisboa, Portugal
Strong customer service orientation
Ability to multi-task in fast-paced environment
Effective written and verbal communication skills
The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service meets contractual Key Performance Indicators and clarifying customer requirements to provide resolution.
  • Candidates must be dependable with strong attention to detail and able to rotate shifts as needed.

Matching Summary

The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Strong customer service orientation
  • Ability to multi-task in fast-paced environment
  • Effective written and verbal communication skills

Nice-to-have

  • Demonstrate empathy with customers
  • Flexible and adapt to changes quickly
  • Patience in all customer contact situations

Key Requirements

  • High school diploma preferred
  • Three to six months relevant experience preferred
  • Minimum two years college education for Philippines location

Work Rights

Not specified

Tailored Resume

Cover Letter