Job Summary

• Provides excellent customer service to all Children’s Healthcare of Atlanta customers, coordinating and performing all customer service activities.
• Functions as a working supervisor/team leader, acting as first-level escalation and liaison to resolve customer complaints.
• Trains new Customer Service Representatives and supports staff on software and customer service procedures, while monitoring performance and participating in process improvement.

Matching Summary

Skills & Requirements

Key Requirements

• 3 years healthcare industry experience
• 1 year call center environment experience
• Associate's degree or equivalent experience
• 1 year supervision experience preferred
• 2 years insurance billing/collections preferred

Work Rights