Director, Customer Management Teg, Saf

Coca-Cola

Johannesburg, South Africa
Not specified
10-12+ years fmcg customer management leadership
Top end grocer modern trade channel expertise
Joint business plan (jbp) ownership
Coca-Cola is seeking a Director of Customer Management for the Top End Grocer channel in Johannesburg, South Africa, responsible for executing profitable growth strategies, managing joint business plans, and ensuring effective in-store execution. The ideal candidate will have extensive experience in FMCG customer management, strong analytical skills, and a leadership capability to drive performance across complex systems

Job Summary

  • The role is responsible for leading the execution of profitable, sustainable growth within the Top End Grocer channel by translating strategy into disciplined execution.
  • Candidates must own Joint Business Plans with key customers, ensuring clear commitments on volume, value, mix, and service levels.
  • Coca-Cola fosters a growth culture grounded in four key behaviors: curious, empowered, inclusive, and agile.

Matching Summary

Match Score: 85

Coca-Cola is seeking a Director of Customer Management for the Top End Grocer channel in Johannesburg, South Africa, responsible for executing profitable growth strategies, managing joint business plans, and ensuring effective in-store execution. The ideal candidate will have extensive experience in FMCG customer management, strong analytical skills, and a leadership capability to drive performance across complex systems.

Skills & Requirements

Must-have

  • 10-12+ years FMCG Customer Management leadership
  • Top End Grocer Modern Trade channel expertise
  • Joint Business Plan (JBP) ownership
  • RGM and category management execution
  • Franchise and bottler system collaboration

Nice-to-have

  • Data-driven storytelling capability
  • Change leadership and communication skills
  • Inclusive culture and growth mindset
  • Agile approach to business improvement

Key Requirements

  • 10-12+ years leadership experience in FMCG
  • Strong Modern Trade exposure required
  • Experience in complex Franchise/Bottler systems

Work Rights

Not specified

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