Director, Crm Field Optimization

Johnson & Johnson

Titusville, New Jersey, United States
Base: $164,000 to $282,900 usd; bonus/equity: not ...
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Crm field optimization strategy
Ai-enabled field capabilities
Commercial and medical field teams
** Johnson & Johnson is seeking a Director of CRM Field Optimization to lead the strategy and implementation of CRM capabilities for their U.S. commercial and medical field teams. The role involves enhancing customer engagement through field workflows, AI-enabled tools, and effective team management. **

Job Summary

  • Lead the strategy, design, and delivery of CRM and related field capabilities across U.S. commercial and medical field teams to improve field workflows and enable more effective customer engagement.
  • Own the commercial and medical field product roadmap for CRM and adjacent capabilities, working across business and technology teams to prioritize, build, deploy, and continuously improve solutions.
  • Champion AI-enabled field capabilities by identifying, shaping, and implementing practical AI products and workflow improvements that reduce administrative burden and improve decision-making.

Matching Summary

Match Score: 75

** Johnson & Johnson is seeking a Director of CRM Field Optimization to lead the strategy and implementation of CRM capabilities for their U.S. commercial and medical field teams. The role involves enhancing customer engagement through field workflows, AI-enabled tools, and effective team management. **

Salary

Base: $164,000 to $282,900 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, disability, pension, 401(k), long-term incentive program, vacation, sick time, holidays, personal time, parental leave, condolence leave, caregiver leave, volunteer leave, military spouse time-off

Skills & Requirements

Must-have

  • CRM field optimization strategy
  • AI-enabled field capabilities
  • Commercial and medical field teams
  • Customer engagement and digital transformation
  • Product roadmap ownership

Nice-to-have

  • User-centered mindset
  • Cross-functional alignment
  • Global and regional governance
  • Continuous improvement focus

Key Requirements

  • Minimum of 10 years of professional experience
  • At least 7 years in the pharmaceutical industry
  • Strong experience with CRM platforms
  • Demonstrated success leading people and developing high-performing teams
  • Bachelor’s degree required

Work Rights

Not specified

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