Alternant Support Qualité Service H/f

Viessmann

Advanced excel proficiency required
Excellent written communication skills
Strong analytical and organizational abilities
The role involves piloting customer satisfaction by collecting and analyzing feedback from surveys and online reviews

Job Summary

  • The role involves piloting customer satisfaction by collecting and analyzing feedback from surveys and online reviews.
  • Responsibilities include conducting quality audits on internal procedures and managing litigation dossiers in coordination with legal teams.
  • The position aims to reduce dispute rates and improve the Net Promoter Score through root cause analysis and process improvements.

Matching Summary

The role involves piloting customer satisfaction by collecting and analyzing feedback from surveys and online reviews.

Skills & Requirements

Must-have

  • Advanced Excel proficiency required
  • Excellent written communication skills
  • Strong analytical and organizational abilities

Nice-to-have

  • Basic knowledge of insurance law
  • International context English skills
  • Diplomatic approach to client issues

Key Requirements

  • Student in License or Master (Bac+3/5)
  • Degree in Quality, Management, Law, or Business Administration
  • Fluent French language proficiency

Work Rights

Student status required for internship

Tailored Resume

Cover Letter