Customer Care Manager Ii

PulteGroup

Atlanta, Georgia, US
Base: $32.98 - $41.25 ph; bonus/equity: quarterly ...
Valid driver's license required
1-2 years customer service experience
Basic construction skills knowledge
The role involves conducting in-person homeowner assessments and managing trade accountability for back charges

Job Summary

  • The role involves conducting in-person homeowner assessments and managing trade accountability for back charges.
  • Employees are eligible for up to 8 paid company holidays per year plus medical, dental, and vision insurance coverage.
  • The position requires the ability to climb ladders, scaffolding, and work in various weather conditions including heat and rain.

Matching Summary

The role involves conducting in-person homeowner assessments and managing trade accountability for back charges.

Salary

Base: $32.98 - $41.25 per hour; Bonus/Equity: Quarterly bonus incentives available; Benefits: Medical, dental, vision, 401(k), and paid time off included

Skills & Requirements

Must-have

  • Valid driver's license required
  • 1-2 years customer service experience
  • Basic construction skills knowledge
  • Root cause analysis ability
  • Conflict resolution skills

Nice-to-have

  • Bachelor's degree preferred
  • Warranty experience preferred
  • Commitment to high-quality service
  • Analytical ability for processes
  • Cost management principles knowledge

Key Requirements

  • Minimum High School Diploma or equivalent
  • Valid driver's license as essential function
  • 1-2 years of customer service or warranty experience

Work Rights

Not specified

Tailored Resume

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