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HUB24 is seeking a Customer Success Manager for their Enterprise & Emerging segment, responsible for driving customer outcomes and fostering long-term relationships. The ideal candidate will have experience in customer-facing roles within SaaS or technology-enabled services, with strong skills in relationship management and data analysis.
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Job Summary
The role is responsible for driving customer outcomes across a shared book of business by ensuring clients achieve their business goals.
The Customer Success Manager leads end-to-end implementations from handover to launch, focusing on reducing time to value.
HUB24 offers an innovative culture that empowers employees to bring ideas to work without being bogged down by bureaucracy.
Matching Summary
Match Score: 75
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HUB24 is seeking a Customer Success Manager for their Enterprise & Emerging segment, responsible for driving customer outcomes and fostering long-term relationships. The ideal candidate will have experience in customer-facing roles within SaaS or technology-enabled services, with strong skills in relationship management and data analysis.
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Skills & Requirements
Must-have
SaaS or financial services experience
Customer implementation and onboarding
Stakeholder management skills
Data-driven customer success mindset
Strong written and verbal communication
Nice-to-have
Experience in technology-enabled service environments
Ability to work in a fast-paced environment
Collaborative shared ownership model comfort
Creative problem-solving approach
Background in client services or support
Key Requirements
Experience in SaaS, financial services, or technology-enabled service environments
Proven track record in Customer Success or Implementation roles
Strong relationship-building and stakeholder management capabilities