As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit applications, and complete Financial Health Checks to identify customer needs.
The role involves educating customers on in-branch technology and digital banking options while championing processes and driving a risk-adverse culture.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth banking product knowledge
Financial health assessment skills
Strong communication skills
Ability to work in busy retail environment
Risk-adverse culture adherence
Nice-to-have
Ability to articulate financial terms clearly
Problem solving and solution provision
Genuine interest in banking career
Experience in hospitality or retail
Key Requirements
Experience in financial services, retail or hospitality
Availability for full time roster Monday to Friday 8.30am - 4.51pm
Ability to work in a commercially driven retail environment