68022984 - Senior Human Services Program Specialist

Agency for Health Care Administration

Orlando, FL, US
Base: $1,636.98 - $2,128.07 biweekly; bonus/equity...
On-site
Two years professional customer service experience
Six months call center or high-volume setting experience
Bilingual english spanish language skills
The Agency for Health Care Administration is seeking a Senior Human Services Program Specialist to provide customer service in a high-volume contact center focused on Medicaid services in Orlando, FL. The role requires strong communication skills, the ability to work in a fast-paced environment, and a commitment to enhancing healthcare delivery

Job Summary

  • This position serves as a primary point of contact for enrolled Medicaid providers, recipients, and community members regarding the Florida Medicaid Program.
  • The role requires providing full-time customer service in a fast-paced contact center to answer questions about Medicaid covered services and Choice Counseling.
  • Employees receive excellent benefits including health insurance, life insurance, state retirement options, and up to 104 hours of paid annual leave.

Matching Summary

Match Score: 85

The Agency for Health Care Administration is seeking a Senior Human Services Program Specialist to provide customer service in a high-volume contact center focused on Medicaid services in Orlando, FL. The role requires strong communication skills, the ability to work in a fast-paced environment, and a commitment to enhancing healthcare delivery.

Salary

Base: $1,636.98 - $2,128.07 biweekly; Bonus/Equity: Not specified; Benefits: Health insurance, life insurance, retirement, paid leave

Skills & Requirements

Must-have

  • Two years professional customer service experience
  • Six months call center or high-volume setting experience
  • Bilingual English Spanish language skills

Nice-to-have

  • Creative flexible innovative team player
  • Experience with Excel Outlook Word systems
  • Ability to supervise lead direct others

Key Requirements

  • Two years professional level customer service experience
  • Six months experience in call center or high-volume setting
  • Bilingual English/Spanish language proficiency required

Work Rights

Must pass State and National criminal history check

Tailored Resume

Cover Letter