Engineer - Client Services

Thales Group

Ottawa, Ontario, Canada
Base: 79,200 – 99,000 cad annual; bonus/equity: va...
Hybrid
Encryption and cryptographic key management experience
Linux operating systems rhel centos ubuntu windows servers
Tcp/ip udp ipv4 ipv6 networking protocols knowledge
Thales Group is seeking an Engineer for Client Services in Ottawa, Ontario, who will play a crucial role in diagnosing and resolving complex customer issues related to digital security products. The role requires strong technical skills, particularly in encryption and cryptographic management, along with a customer-centric approach

Job Summary

  • The Client Services Engineer will diagnose customer problems, recommend remediation techniques, and manage level 2 to 3 interactions for Thales encryption products.
  • This hybrid role in Ottawa requires working closely with global support teams and product managers to resolve issues throughout the customer lifecycle.
  • Thales offers an extensive benefits program including company-paid health insurance, retirement savings plans with matching, and paid holidays.

Matching Summary

Match Score: 85

Thales Group is seeking an Engineer for Client Services in Ottawa, Ontario, who will play a crucial role in diagnosing and resolving complex customer issues related to digital security products. The role requires strong technical skills, particularly in encryption and cryptographic management, along with a customer-centric approach.

Salary

Base: 79,200 – 99,000 CAD Annual; Bonus/Equity: Variable compensation target included in TTC; Benefits: Extended Health, Dental, RRSP match, Life insurance

Skills & Requirements

Must-have

  • Encryption and cryptographic key management experience
  • Linux operating systems RHEL CentOS Ubuntu Windows Servers
  • TCP/IP UDP IPv4 IPv6 networking protocols knowledge
  • 5 to 7 years customer support industry experience
  • Troubleshooting complex technical products remotely

Nice-to-have

  • FIPS and NIST requirements familiarity
  • Public cloud platforms AWS Azure VMware knowledge
  • Docker Containers and Kubernetes understanding
  • C/C++ or Java programming language basics
  • Oracle and MS SQL Server database skills

Key Requirements

  • Bachelor's degree in Engineering or Computer Science
  • 5 to 7 years of technical application support experience
  • Working knowledge of Linux and Windows Server environments

Work Rights

Not specified

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