Brenntag is seeking a Customer Success Manager to enhance customer satisfaction, retention, and overall experience within a defined portfolio. The role emphasizes proactive customer engagement, cross-functional collaboration, and continuous improvement in service delivery
Job Summary
The Customer Success Manager is responsible for driving the ongoing satisfaction, adoption, enablement, and outcome realization for customers within an aligned region.
Key focus areas will include retention, advocacy, adoption, continuous improvement, and growth for a defined portfolio of customers.
We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
Matching Summary
Match Score: 85
Brenntag is seeking a Customer Success Manager to enhance customer satisfaction, retention, and overall experience within a defined portfolio. The role emphasizes proactive customer engagement, cross-functional collaboration, and continuous improvement in service delivery.
Skills & Requirements
Must-have
Drive customer satisfaction and adoption
Manage customer pricing and billing
Develop customer success plans
Foster internal and external communication
Monitor compliance and safety regulations
Nice-to-have
Pro-active partnership development
Continuous improvement initiatives
Cross-functional collaboration
Develop internal procedures and workflows
Key Requirements
5+ years of Customer Service, Customer Success, or Account Management experience
3+ years in a customer-facing setting
Bachelor’s degree preferred or equivalent education and experience