Senior Service Manager, It

UPM-Kymmene Oyj

Helsinki, Finland
Hybrid
Deep understanding of itil framework
Experience managing multi-vendor environments
Strong financial awareness and budget management
UPM-Kymmene Oyj is seeking a Senior Service Manager for their IT Global Functions team, responsible for managing IT service delivery, supplier relationships, and budget oversight. The ideal candidate should possess strong IT service management experience, especially in multi-vendor environments, and a commitment to sustainable practices

Job Summary

  • You will take end-to-end responsibility for IT service delivery across Finance, Treasury, HR, Global Sourcing, and other Corporate Functions.
  • The role involves owning external IT service agreements, managing supplier relationships, and ensuring compliance with operational standards.
  • UPM offers a meaningful job with an inspiring purpose to create a future beyond fossils, supported by a caring community and development opportunities.

Matching Summary

Match Score: 85

UPM-Kymmene Oyj is seeking a Senior Service Manager for their IT Global Functions team, responsible for managing IT service delivery, supplier relationships, and budget oversight. The ideal candidate should possess strong IT service management experience, especially in multi-vendor environments, and a commitment to sustainable practices.

Skills & Requirements

Must-have

  • Deep understanding of ITIL framework
  • Experience managing multi-vendor environments
  • Strong financial awareness and budget management
  • Supplier and contract management experience
  • End-to-end IT service delivery responsibility

Nice-to-have

  • Fluency in languages other than English
  • Continuous improvement mindset
  • Collaborative team spirit
  • Clear presentation skills

Key Requirements

  • Fluent in English
  • Experience with IT governance principles
  • Ability to manage cost center budgets

Work Rights

Not specified

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