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Superbet Group is seeking a QA Senior Specialist in Greece to enhance customer support quality through effective quality assurance processes, coaching, and compliance monitoring. The ideal candidate should have extensive experience in customer operations, particularly in regulated environments like iGaming, and possess strong analytical and communication skills.
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Job Summary
The role focuses on improving customer support quality through process integrity, regulatory compliance, and coaching effectiveness.
Candidates will evaluate interactions across chat and phone channels while ensuring adherence to internal policies and gambling regulations.
The position requires analyzing QA data to generate actionable insights and drive continuous improvement for the support team.
Matching Summary
Match Score: 75
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Superbet Group is seeking a QA Senior Specialist in Greece to enhance customer support quality through effective quality assurance processes, coaching, and compliance monitoring. The ideal candidate should have extensive experience in customer operations, particularly in regulated environments like iGaming, and possess strong analytical and communication skills.
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