Customer Care Specialist

Parkline Inc

Base: zł7.083,30 - zł14.700,00 pm; bonus/equity: n...
Onsite
Customer inquiry resolution
Order entry and processing
Quoting standard materials
Parkline Inc is seeking a Customer Care Specialist to be the first point of contact for customer inquiries and issue resolution. The role involves order management, customer communication, and problem-solving within a dynamic global company focused on providing electrical solutions

Job Summary

  • Act as the first point of contact for fielding customer inquiries and resolving customer issues via telephone, e-mail, and chat.
  • We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
  • We provide a broad benefits package with meaningful programs for eligible employees that includes: Comprehensive Private Health Care (including dental coverage), Retirement Pension Plan for long-term financial security, Employee Stock Purchase Plan to share in company success.

Matching Summary

Match Score: 85

Parkline Inc is seeking a Customer Care Specialist to be the first point of contact for customer inquiries and issue resolution. The role involves order management, customer communication, and problem-solving within a dynamic global company focused on providing electrical solutions.

Salary

Base: zł7.083,30 - zł14.700,00 Per Month; Bonus/Equity: Not specified; Benefits: Comprehensive Private Health Care, Retirement Pension Plan, Employee Stock Purchase Plan, Language Courses, Reward & Recognition Program, Christmas & Holiday contributions, Canteen / Meal passes

Skills & Requirements

Must-have

  • Customer inquiry resolution
  • Order entry and processing
  • Quoting standard materials
  • Backorder management
  • Return request authorization
  • Issue claims and credits

Nice-to-have

  • Innovative and adaptable
  • Dedicated to absolute integrity
  • Customer-first focus
  • Respectful and team-oriented
  • Optimistic and energizing
  • Accountable for performance

Key Requirements

  • College degree preferable
  • Proven cross-functional team experience
  • Experience in Industrial and Commercial Distribution
  • SAP or comparable ERP/Order Management System experience preferable
  • SalesForce experience preferable
  • Exceptional organizational skills
  • Proven problem-solving skills
  • Excellent interpersonal and communication skills
  • Advanced computer literacy
  • Proficiency with Microsoft Office Suite
  • Can-do attitude
  • Learn quickly
  • English mandatory
  • German language skills a plus

Work Rights

Not specified

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