Responsible for delivering corrective and preventive maintenance, troubleshooting, and operational support for customers’ Enterprise IT Network environments
Job Summary
Responsible for delivering corrective and preventive maintenance, troubleshooting, and operational support for customers’ Enterprise IT Network environments.
Develop and execute preventive maintenance activities following the PM checklist, conducting functional and health checks at clients’ premises, and submitting the required reports.
Collaborate closely with the Service Delivery Manager to meet operational requirements, deliverables, and service reporting needs.
Matching Summary
Responsible for delivering corrective and preventive maintenance, troubleshooting, and operational support for customers’ Enterprise IT Network environments.
Skills & Requirements
Must-have
Enterprise IT Network environments
Corrective and preventive maintenance
Troubleshooting network issues
Operational support for customers
LAN, WAN, WLAN, data networking, security solutions
Nice-to-have
Fast-paced work environment
Detail-oriented and independent
Teamwork and collaboration skills
Customer service mindset
Key Requirements
3-5 years hands-on network technical support experience
Strong analytical and problem-solving skills
Cisco certifications preferred
Experience with Cisco, Alcatel, Arista, Fortinet, Check Point, Palo Alto
Experience with SolarWinds, F5 LTM, Aruba ClearPass