Associate, Payroll Client Services - Sat- Wed - Amer

Remote Medical Jobs

Americas
Base: $19,650 - $44,200 usd; bonus/equity: not spe...
**
Payroll customer service experience
Robust payroll knowledge
Exceeding customer expectations
** Remote Medical Jobs is seeking an Associate for their Payroll Client Services team, working from Saturday to Wednesday. The role involves managing payroll inquiries, ensuring customer satisfaction, and collaborating with various internal teams in a fully remote environment. **

Job Summary

  • Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
  • Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
  • Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).

Matching Summary

Match Score: 75

** Remote Medical Jobs is seeking an Associate for their Payroll Client Services team, working from Saturday to Wednesday. The role involves managing payroll inquiries, ensuring customer satisfaction, and collaborating with various internal teams in a fully remote environment. **

Salary

Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll customer service experience
  • robust payroll knowledge
  • exceeding customer expectations
  • Zendesk and Slack experience
  • collaborative team environment
  • Saturday to Wednesday schedule

Nice-to-have

  • ambitious problems
  • future focused work culture
  • continuous learning interest

Key Requirements

  • Payroll customer service experience
  • Advanced knowledge in specific jurisdictions
  • Experience with customer support platforms like Zendesk
  • Experience with collaboration tools like Slack and Notion

Work Rights

Not specified

Tailored Resume

Cover Letter