Salary – attractive salary based on experience; bo...
Hybrid
Process improvement framework
End-to-end process reviews
Data and analytical tools
The Process Design Lead will be responsible for driving effective process management and continuous improvement across the Claims functions, identifying and delivering enhancements that strengthen operational performance, customer experience, and risk control
Job Summary
The Process Design Lead will be responsible for driving effective process management and continuous improvement across the Claims functions, identifying and delivering enhancements that strengthen operational performance, customer experience, and risk control.
The role will lead end-to-end strategy, process and journey reviews, using data and analytical tools to uncover inefficiencies and collaborating closely with stakeholders to document and deliver improvement actions.
Hastings Direct offers a competitive salary, flexible working, a bonus scheme, and comprehensive wellbeing support including physical, financial, and mental health resources.
Matching Summary
The Process Design Lead will be responsible for driving effective process management and continuous improvement across the Claims functions, identifying and delivering enhancements that strengthen operational performance, customer experience, and risk control.
Salary
Salary – Attractive salary based on experience; Bonus/Equity: Competitive Bonus Scheme; Benefits: Healthcare cash plan, life assurance, income protection, pension contribution match up to 10%, discounts and cashback, mortgage advice, financial wellbeing support, mental health support, 25 days annual leave + bank holidays, private healthcare, dental plans, cycle to work and tech schemes.