Front Desk Manager

Marriott Vacations Worldwide

Lahaina, Hawaii, United States
Base: $72,210 - $81,200; bonus/equity: not specifi...
Not specified
Supervise front desk staff daily
Manage check-in and check-out processes
Resolve guest complaints and disputes
Marriott Vacations Worldwide is seeking a Front Desk Manager in Lahaina, Hawaii, responsible for overseeing front office operations and staff to ensure guest satisfaction and operational efficiency. The role requires a minimum of 2 years of experience in guest services or a related field, along with strong leadership and communication skills

Job Summary

  • The role involves assisting the Front Office Manager in administering functions and supervising staff on a daily basis across Bell, Switchboard, and Guest Services areas.
  • Candidates must ensure guest satisfaction while maximizing the department's financial performance through efficient operations and strategic goal setting.
  • Relocation assistance is available for qualified candidates, and a valid driver's license with a clean driving history may be required.

Matching Summary

Match Score: 85

Marriott Vacations Worldwide is seeking a Front Desk Manager in Lahaina, Hawaii, responsible for overseeing front office operations and staff to ensure guest satisfaction and operational efficiency. The role requires a minimum of 2 years of experience in guest services or a related field, along with strong leadership and communication skills.

Salary

Base: $72,210 - $81,200; Bonus/Equity: Not specified; Benefits: Relocation assistance available

Skills & Requirements

Must-have

  • Supervise front desk staff daily
  • Manage check-in and check-out processes
  • Resolve guest complaints and disputes
  • Ensure operational financial goals met
  • Train staff on credit policies

Nice-to-have

  • Strong interpersonal communication skills
  • Ability to lead by example
  • Experience in hotel management
  • Commitment to continuous improvement
  • Collaborative team relationship building

Key Requirements

  • High school diploma or GED
  • 2 years experience in guest services or front desk
  • Valid driver's license with clean history
  • 2-year degree in Hotel Management (no experience required)
  • US work authorization not specified

Work Rights

Not specified

Tailored Resume

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