Project Manager 3 - Escalations (hybrid - Day Shift)

The Comcast Nbcuniversal Foundation Inc

Pasig City, Philippines
**
Customer-facing escalation leadership
Telecom delivery and technical coordination
Cross-functional team coordination
** The Comcast NBCUniversal Foundation Inc. is seeking a Project Manager for Escalations, primarily responsible for managing escalated service delivery issues within the telecom sector. This hybrid role involves leading cross-functional teams, ensuring effective communication with customers, and driving project outcomes from initiation to closure. **

Job Summary

  • Serve as the primary customer contact for assigned escalated service delivery issues and own the complete project lifecycle for moderately to highly complex efforts.
  • Lead cross-functional coordination across Network Engineering, NOC/Operations, Field Services, Carrier Management, vendors/partners, and customer stakeholders.
  • Identify recurring escalation drivers and systemic delivery issues and provide input into escalation playbooks, workflows, and best practices.

Matching Summary

Match Score: 75

** The Comcast NBCUniversal Foundation Inc. is seeking a Project Manager for Escalations, primarily responsible for managing escalated service delivery issues within the telecom sector. This hybrid role involves leading cross-functional teams, ensuring effective communication with customers, and driving project outcomes from initiation to closure. **

Skills & Requirements

Must-have

  • Customer-facing escalation leadership
  • Telecom delivery and technical coordination
  • Cross-functional team coordination
  • Risk and issue management
  • Stakeholder communication and reporting

Nice-to-have

  • Process improvement and team contribution
  • Ability to influence without authority
  • Composed and decisive during escalations

Key Requirements

  • 5-7 Years relevant work experience
  • Bachelor's Degree
  • Solid understanding of telecom and network delivery concepts

Work Rights

Not specified

Tailored Resume

Cover Letter