Associate Support Tech

Fsmjobs

Hourly rate: $xx.xx - $xx.xx; bonus/equity: not sp...
Customer telephone inquiries
Hemodialysis machines
Data accuracy and integrity
The Associate Support Technician provides technical support on diverse customer telephone inquiries of applicable devices within the assigned areas of responsibility

Job Summary

  • The Associate Support Technician provides technical support on diverse customer telephone inquiries of applicable devices within the assigned areas of responsibility.
  • Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements.
  • This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Matching Summary

The Associate Support Technician provides technical support on diverse customer telephone inquiries of applicable devices within the assigned areas of responsibility.

Salary

Hourly Rate: $xx.xx - $xx.xx; Bonus/Equity: Not specified; Benefits: medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave

Skills & Requirements

Must-have

  • customer telephone inquiries
  • hemodialysis machines
  • data accuracy and integrity
  • confidential patient information
  • strong computer skills
  • logical and critical thinking

Nice-to-have

  • outstanding customer service
  • strong working relationships
  • cross-divisional team meetings
  • high level of professionalism

Key Requirements

  • 2 - 4 years' experience
  • Associate's Degree desirable
  • High School Diploma required
  • customer service, call center or clinical environment
  • dialysis equipment experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter