Customer Experience Associate

TD Bank

Toronto, Canada
Base: $22.50 - $28.33 cad; bonus/equity: not speci...
Process financial transactions accurately
Understand and determine customer needs
Respond and resolve customer concerns
At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions

Job Summary

  • At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
  • In this role, you will process financial transactions, understand and determine customer needs to recommend solutions, respond and resolve customer concerns, and achieve assigned goals by promoting banking solutions.
  • TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development as defining features of the colleague experience, supported by a comprehensive Total Rewards package.

Matching Summary

At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.

Salary

Base: $22.50 - $28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process financial transactions accurately
  • Understand and determine customer needs
  • Respond and resolve customer concerns
  • Promote banking solutions
  • Deliver quality customer experiences

Nice-to-have

  • Charming self
  • Go-getter
  • Dynamic communicator
  • Build positive work environment
  • Respecting coworkers

Key Requirements

  • High School diploma and/or 1+ years relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning and time management skills
  • Hands on knowledge of MS Office and internet
  • Accuracy and detail orientation
  • Established customer experience skills

Work Rights

Not specified

Tailored Resume

Cover Letter