Client Value Management, Principal

AIA Group

Not specified (assumed to be hybrid or fully remote based on industry standards).
12+ years of solid experience
5+ years of managerial experience
Strong business knowledge in insurance industry
AIA Group is seeking a Principal for Client Value Management, focused on enhancing customer retention and client experience within their Employee Benefits and pension portfolios. The ideal candidate should have extensive experience in customer retention strategies, stakeholder engagement, and project management, particularly in the financial services or insurance sectors

Job Summary

  • The role focuses on shaping retention strategies and designing client experience initiatives for Employee Benefits and pension portfolios.
  • The incumbent will work closely with the Head of Corporate Client Service to ensure alignment of client experience initiatives across functions.
  • AIA Group empowers people to find their 'better' to support customers living Healthier, Longer, Better Lives.

Matching Summary

Match Score: 85

AIA Group is seeking a Principal for Client Value Management, focused on enhancing customer retention and client experience within their Employee Benefits and pension portfolios. The ideal candidate should have extensive experience in customer retention strategies, stakeholder engagement, and project management, particularly in the financial services or insurance sectors.

Skills & Requirements

Must-have

  • 12+ years of solid experience
  • 5+ years of managerial experience
  • Strong business knowledge in insurance industry
  • Experience with Employee Benefits portfolios
  • Proven ability to influence C-level executives

Nice-to-have

  • Consulting background preferred
  • Proficiency in Chinese language
  • Open-minded stakeholder engagement
  • Digital transformation project experience
  • Pension business knowledge advantage

Key Requirements

  • University graduate in business or related discipline
  • Licensing required for regulated activities
  • Fluency in English required

Work Rights

Not specified

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