Customer Service Representative I

Landstar

Jacksonville, FL, US
Base: $15.74 - $22.50 ph; bonus/equity: not specif...
On-site
High school diploma or equivalent
6 months customer service experience
Handle inbound and outbound interactions
The Customer Service Representative serves as the first line of contact for customers, agents, drivers, and carriers to resolve inquiries and routine issues

Job Summary

  • The Customer Service Representative serves as the first line of contact for customers, agents, drivers, and carriers to resolve inquiries and routine issues.
  • Employees can earn base pay increases up to four times by mastering a prescribed number of different call types through the 'learn to earn' program.
  • Landstar offers competitive compensation, robust benefit plans including medical coverage, 401(k) match, paid time off, and tuition assistance.

Matching Summary

The Customer Service Representative serves as the first line of contact for customers, agents, drivers, and carriers to resolve inquiries and routine issues.

Salary

Base: $15.74 - $22.50 per hour; Bonus/Equity: Not specified; Benefits: Medical plans, 401(k) match, PTO, tuition assistance

Skills & Requirements

Must-have

  • High school diploma or equivalent
  • 6 months customer service experience
  • Handle inbound and outbound interactions
  • Resolve routine issues without escalation
  • Use Talkdesk and web-based tools

Nice-to-have

  • Prior transportation services experience
  • Logistics industry knowledge
  • Willingness to train on multiple lines of business
  • Ability to multi-task across phone, email, chat
  • Strong listening and problem-solving skills

Key Requirements

  • High school diploma or equivalent required
  • Minimum 6 months related customer service experience
  • Experience with transportation or logistics preferred

Work Rights

Not specified

Tailored Resume

Cover Letter