Incident Manager

Leidos UK

Not specified; general guideline only; factors inc...
Fully remote
Dod 8140 iat level 2 compliance
Itil incident problem change management
Servicenow or remedy itsm tools
The role involves overseeing all aspects of the incident management process from evaluation to resolution while managing technical support teams

Job Summary

  • The role involves overseeing all aspects of the incident management process from evaluation to resolution while managing technical support teams.
  • Candidates must possess an active TS/SCI clearance with Polygraph and be a US citizen due to government contract requirements.
  • The position requires 10 years of combined experience in education and work history, adhering to strict DoD 8140 compliance standards.

Matching Summary

The role involves overseeing all aspects of the incident management process from evaluation to resolution while managing technical support teams.

Salary

Not specified; General guideline only; Factors include responsibilities, education, experience, and market data

Skills & Requirements

Must-have

  • DoD 8140 IAT Level 2 compliance
  • ITIL Incident Problem Change Management
  • ServiceNow or Remedy ITSM tools
  • Major Incident bridge facilitation
  • Root cause analysis and trending reports

Nice-to-have

  • Strong written and interpersonal communication
  • Ability to work autonomously with minimal supervision
  • Experience in network infrastructure and system administration
  • Willingness to travel to remote locations every six months

Key Requirements

  • Active TS/SCI clearance with Polygraph
  • US Citizenship required
  • 10 years of combined experience
  • DoD 8140 IAT Level 2 compliant
  • Bachelor's degree preferred

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter