Client Experience Associate (temp - 6 Months)

Personalisinc

Fremont, CA, United States
$30 to $38 ph
**
Manage inbound and outbound communication
Coordinate procurement of tissue samples
Manage patient mobile phlebotomy appointments
** Personalis is seeking a Client Experience Associate for a temporary six-month position in Fremont, CA, focused on enhancing patient and oncology office interactions within their clinical testing operations. The role requires strong communication and organizational skills, with responsibilities including managing test orders and coordinating logistics for tissue samples. **

Job Summary

  • As a Client Experience Associate, you will be at the forefront of our commitment to providing excellent service as we grow our diagnostic business.
  • You will play a key role in supporting the company’s clinical testing operations by ensuring a seamless experience for both patients and oncology offices.
  • The ideal candidate will demonstrate strong communication and organizational skills, as well as a commitment to delivering high quality service in a fast paced, patient centered environment.

Matching Summary

Match Score: 75

** Personalis is seeking a Client Experience Associate for a temporary six-month position in Fremont, CA, focused on enhancing patient and oncology office interactions within their clinical testing operations. The role requires strong communication and organizational skills, with responsibilities including managing test orders and coordinating logistics for tissue samples. **

Salary

$30 to $38 per hour

Skills & Requirements

Must-have

  • Manage inbound and outbound communication
  • Coordinate procurement of tissue samples
  • Manage patient mobile phlebotomy appointments
  • Address patient questions and concerns
  • Collaborate with internal teams
  • Monitor and resolve service related issues

Nice-to-have

  • Commitment to high quality service
  • Thrive in a dynamic environment
  • Passionate about improving customer experience

Key Requirements

  • 1-2 years of experience in a physician/patient facing role
  • Bachelor of Science or related degree preferred
  • Prior experience with Salesforce/Service Cloud, LIMS preferred
  • Familiarity with clinical workflows is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter