Supervisor, Contact Center

Monticetoapartmenthomes

Norton, VA, US
Base: $52,000; bonus/equity: not specified; benefi...
Onsite
1+ years of supervisory experience
Strong leadership and coaching skills
Ability to analyze contact center data
The Supervisor, Contact Center position at Monticetoapartmenthomes in Norton, VA, focuses on managing and coaching Customer Service staff to enhance performance and service quality. The role requires strong leadership skills and experience in a contact center environment, with a competitive salary and benefits package

Job Summary

  • The Supervisor, Contact Center is responsible for managing and coaching Customer Service staff.
  • This position involves ensuring effective processes are in place and meeting performance expectations.
  • Employees enjoy benefits such as health insurance, 401(k) matching, and tuition reimbursement.

Matching Summary

Match Score: 75

The Supervisor, Contact Center position at Monticetoapartmenthomes in Norton, VA, focuses on managing and coaching Customer Service staff to enhance performance and service quality. The role requires strong leadership skills and experience in a contact center environment, with a competitive salary and benefits package.

Salary

Base: $52,000; Bonus/Equity: Not specified; Benefits: Health and Life Insurance Plans, 401(k) with a company match

Skills & Requirements

Must-have

  • 1+ years of supervisory experience
  • Strong leadership and coaching skills
  • Ability to analyze Contact Center data

Nice-to-have

  • Experience with remote agents
  • Strong organizational and communication skills
  • Ability to motivate a team

Key Requirements

  • High school diploma or G.E.D. equivalent
  • Proficient in Microsoft Outlook, Word, and Excel
  • Knowledge of Medicaid and NEMT programs

Work Rights

Not specified

Tailored Resume

Cover Letter