This position is for a support engineer who will be the first point of contact for customer challenges and a specialist in guiding customers to success
Job Summary
This position is for a support engineer who will be the first point of contact for customer challenges and a specialist in guiding customers to success.
Responsibilities include troubleshooting standard features and customer customizations in Salesforce products, establishing and maintaining technical expertise in assigned product areas.
The mission is to contribute to Salesforce's growth by maximizing customer satisfaction through high technical skills and prompt, polite, and accurate support services.
Matching Summary
This position is for a support engineer who will be the first point of contact for customer challenges and a specialist in guiding customers to success.
Skills & Requirements
Must-have
technical support services
troubleshooting customer issues
customer satisfaction maximization
technical expertise in product features
effective time management
multitasking under pressure
Nice-to-have
passionate about bettering business
driving innovation
keeping core values at heart
level-up career
AI driven customer success
Key Requirements
3-5 years of experience in technical support or service-related roles
Bachelor's degree in Computer Science or equivalent experience
Understanding of internet technologies
Knowledge of system integration technologies
Database concepts and data management (RDBMS) and SQL knowledge
Object-oriented design and core programming concepts knowledge
Front-end and back-end software development knowledge