Service Management Coordinator

Accenture Australia

Hyderabad, India
Servicenow tools administration
Incident management
Problem management
Support implementation and maintenance of IT service management processes, ensuring alignment with service management best practices

Job Summary

  • Support implementation and maintenance of IT service management processes, ensuring alignment with service management best practices.
  • Assist in incident, problem, change management activities and enhance service delivery through reporting and insightful analysis.
  • The role requires a proactive approach to managing service workflows and collaborating with different teams to maintain smooth operations.

Matching Summary

Support implementation and maintenance of IT service management processes, ensuring alignment with service management best practices.

Skills & Requirements

Must-have

  • ServiceNow Tools Administration
  • Incident Management
  • Problem Management
  • Change Management
  • Service Delivery Reporting

Nice-to-have

  • Proactive workflow management
  • Collaboration with teams
  • Continuous improvement
  • Guidance to junior members

Key Requirements

  • Minimum 2 years of experience
  • 15 years full time education
  • Servicenow Tools Administration proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter