Sr Business Process Analyst - Support Knowledge And Ai

Workday

Fully remote
Analyze knowledge trends
Process optimization initiatives
Ai/ml frameworks
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
  • Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Analyze knowledge trends
  • Process optimization initiatives
  • AI/ML frameworks
  • Process mapping and analysis
  • Data analysis and visualization
  • Support technologies experience

Nice-to-have

  • Sun-drenched optimism
  • Courageous collaborators
  • Curious minds
  • Empathy and enthusiasm
  • Continuous learning

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools
  • 2+ years SQL and data visualization
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter