Service Desk Support – Mid (team 05)

Amentum Pr

Vienna, VA, US
Base: $70,000 - $80,000; bonus/equity: not specifi...
Fully remote
Hardware and software support
Remote support tools
Technical problem resolution
Amentum is seeking a Top-Secret cleared Service Desk Support specialist for their Vienna, VA location, focusing on providing technical support to users in an agile environment. The ideal candidate will have extensive experience in hardware and software support and strong communication skills, along with a background in customer service

Job Summary

  • The Service Desk Support specialist is responsible for providing support to application users on a variety of issues, identifying, researching, and resolving technical problems.
  • This role involves responding to telephone calls, email, and personnel requests for technical support, documenting, tracking, and monitoring problems to ensure timely resolution.
  • Amentum offers health, dental, and vision insurance, paid time off and holidays, retirement benefits (including 401(k) matching), and educational reimbursement.

Matching Summary

Match Score: 85

Amentum is seeking a Top-Secret cleared Service Desk Support specialist for their Vienna, VA location, focusing on providing technical support to users in an agile environment. The ideal candidate will have extensive experience in hardware and software support and strong communication skills, along with a background in customer service.

Salary

Base: $70,000 - $80,000; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) matching, educational reimbursement

Skills & Requirements

Must-have

  • hardware and software support
  • remote support tools
  • technical problem resolution
  • customer service orientation
  • analytical and problem-solving skills

Nice-to-have

  • Agile Principles understanding
  • Atlassian suite experience
  • AWS Certifications

Key Requirements

  • 2 years experience hardware/software support
  • 4 years issue tracking software experience
  • Active Top-Secret clearance with SCI eligibility
  • Bachelor’s degree or equivalent experience

Work Rights

Active Top-Secret clearance with SCI eligibility

Tailored Resume

Cover Letter