The Services Engagement Director owns the end-to-end services commercial cycle for assigned accounts and pursuits, shaping and closing complex Professional Services opportunities
Job Summary
The Services Engagement Director owns the end-to-end services commercial cycle for assigned accounts and pursuits, shaping and closing complex Professional Services opportunities.
This is a quota-carrying role with quarterly targets for services and innovation bookings and profitability, operating as a trusted advisor to customers.
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through its AI-powered Experience Orchestration platform.
Matching Summary
The Services Engagement Director owns the end-to-end services commercial cycle for assigned accounts and pursuits, shaping and closing complex Professional Services opportunities.
Skills & Requirements
Must-have
Services commercial cycle ownership
Professional Services Sales
Enterprise SaaS experience
Contact centre or CX platforms
Quota-carrying role
Services bookings and profitability targets
Nice-to-have
Customer transformation roadmaps
Executive relationship management
Cross-functional team leadership
Positive attitude and willingness to learn
Key Requirements
8-12 years professional services commercial experience
Enterprise SaaS or technology services background
Proven track record closing complex services deals