Service Admin Coordinator #ESY

RECRUIT EXPRESS PTE LTD

Singapore
Customer service communication
Service ticket creation kut
Digital service report dsr
The role serves as the primary point of contact for customers regarding service calls and portal interactions

Job Summary

  • The role serves as the primary point of contact for customers regarding service calls and portal interactions.
  • Responsibilities include creating service tickets, issuing digital reports, and managing the full cycle of service invoicing and quotations.
  • The position requires maintaining customer data in CRM systems and generating weekly and monthly service KPI reports.

Matching Summary

Match Score: 75

The role serves as the primary point of contact for customers regarding service calls and portal interactions.

Skills & Requirements

Must-have

  • Customer service communication
  • Service ticket creation KUT
  • Digital Service Report DSR
  • Invoice and quotation preparation
  • CRM system maintenance BaaN

Nice-to-have

  • Weekly and monthly report generation
  • Customer satisfaction survey coordination
  • Spare parts coordination backup
  • General administrative support skills
  • Hotel booking and office supply ordering

Key Requirements

  • Experience with internal systems like Serviceworld or BaaN
  • Ability to process warranty invoices and bill-backs
  • Proficiency in Lotus Notes for report exports

Work Rights

Not specified

Tailored Resume

Cover Letter