The Enterprise Service Center is committed to providing the highest level of service to our North American retail client base
Job Summary
The Enterprise Service Center is committed to providing the highest level of service to our North American retail client base.
Working within a fast-paced and welcoming environment, you will be responsible for delivering exceptional customer service to both our internal and external customer base.
Our people are at the very core of our success and we strive to provide employees with a competitive total rewards package which includes: Hybrid working environment RRSP Contributions Health & Wellness Benefits Work flexibility Programs Parental Leave Benefits Study Support.
Matching Summary
The Enterprise Service Center is committed to providing the highest level of service to our North American retail client base.
Salary
Base: $40,000/year; Bonus/Equity: incentive pay; Benefits: RRSP Contributions, Health & Wellness Benefits, Parental Leave Benefits, Study Support
Skills & Requirements
Must-have
Handle inbound calls professionally
Analyze and research customer needs
Utilize computer applications for account access
Update customer account transactions
Meet departmental quality standards
Nice-to-have
Develop value-added solutions
Build strong relationships with customers
Proactively seek opportunities to add value
Develop positive working relationships with other departments
Key Requirements
Excellent working knowledge of PC applications
Thorough understanding of customer service
Financial service/mutual fund knowledge or experience