Respond via email and phone to Internet Leads, determine each customer's needs by asking the correct questions, and set appointments for the service department
Job Summary
Respond via email and phone to Internet Leads, determine each customer's needs by asking the correct questions, and set appointments for the service department.
This role involves outbound and inbound customer phone calls to ensure a positive customer experience and introduce customers to the service team.
The company offers a comprehensive benefits package including medical, dental, vision, paid holidays, PTO, disability insurance, life insurance, a 401(k) with match, and an employee stock purchase plan.
Matching Summary
Respond via email and phone to Internet Leads, determine each customer's needs by asking the correct questions, and set appointments for the service department.
Salary
Base: $15.59 Hourly + Commissions; Bonus/Equity: Commissions; Benefits: Medical, Dental, Prescription and Vision Plans, Paid Holidays & PTO, Disability Insurance, Life Insurance, 401(k) Retirement Plan with Employer Match, Employee Stock Purchase Plan
Skills & Requirements
Must-have
Respond via email and phone
Determine customer needs
Set appointments for service
Outbound and inbound customer calls
Handle heavy phone volume
Nice-to-have
Knack for sales and customer service
Spanish speakers are a PLUS
Energetic and self-motivated
Supportive Management Team
Key Requirements
Experience in customer service, call center or retail sales