Process Owner, Customer Loyalty And Lifecycle

Capital One Canada

Toronto, Ontario, Canada
3d onsite
Process design and improvement
Business risk management
Control implementation
Partner effectively with cross-functional teams to ensure our customer-facing programs are seamless, resilient, and scalable

Job Summary

  • Partner effectively with cross-functional teams to ensure our customer-facing programs are seamless, resilient, and scalable.
  • Lead a dedicated team of Process Managers and act as a cultural champion for our core values.
  • Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents.

Matching Summary

Partner effectively with cross-functional teams to ensure our customer-facing programs are seamless, resilient, and scalable.

Skills & Requirements

Must-have

  • Process design and improvement
  • Business risk management
  • Control implementation
  • Customer-facing programs
  • Rewards program management
  • Lifecycle moment management
  • Cross-functional partnership

Nice-to-have

  • Possibilities Mindset for innovation
  • Cultural champion for core values
  • Value stream influence
  • Customer-centric design thinking

Key Requirements

  • At least 5 years of experience in process management, risk management, continuous improvement, or project management
  • At least 5 years of experience in a cross-functional environment
  • At least 2 years of experience leading a team

Work Rights

Not specified

Tailored Resume

Cover Letter