Domestic & General is seeking a strategic and experienced leader for the role of Head of First Line Controls, responsible for ensuring compliance and operational efficiency within the sales and service functions across the EU. The ideal candidate should have a strong leadership background in a regulatory environment, particularly within the warranty or insurance industry
Job Summary
This is a critical role that ensures our client, sales, service, and complaints functions operate in full alignment with regulatory requirements and internal standards across the EU.
This is a high-impact role with visibility at senior leadership and Board level.
The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do.
Matching Summary
Match Score: 85
Domestic & General is seeking a strategic and experienced leader for the role of Head of First Line Controls, responsible for ensuring compliance and operational efficiency within the sales and service functions across the EU. The ideal candidate should have a strong leadership background in a regulatory environment, particularly within the warranty or insurance industry.
Skills & Requirements
Must-have
regulatory subject matter expert
risk and audit actions
control and oversight frameworks
supplier contract oversight
sales process documentation
governance forums facilitation
management information benchmarks
Nice-to-have
agile mindset
keen problem solver
attention to detail
Key Requirements
Strong leadership experience in a regulatory environment
Warranty or insurance industry experience
Line management experience
Understanding of client and outsourced contact centre operations