Reservations Agent

Four Seasons Hotels Ltd

Sharm El Sheikh, Egypt
Competitive salary; comprehensive benefits pyckage...
Excellent verbal and written english communication skills
Strong attention to detail and accuracy
Guest service mindset with upselling ability
The Reservations Agent serves as the first point of contact for guests, creating a positive first impression through exceptional service

Job Summary

  • The Reservations Agent serves as the first point of contact for guests, creating a positive first impression through exceptional service.
  • Responsibilities include capturing reservations via calls and emails, accurately inputting details into the system, and managing daily reports.
  • Four Seasons offers competitive salary, comprehensive benefits, complimentary stays at other resorts, and excellent training opportunities.

Matching Summary

The Reservations Agent serves as the first point of contact for guests, creating a positive first impression through exceptional service.

Salary

Competitive salary; Comprehensive benefits package; Not specified

Skills & Requirements

Must-have

  • Excellent verbal and written English communication skills
  • Strong attention to detail and accuracy
  • Guest service mindset with upselling ability

Nice-to-have

  • Previous experience with Opera or similar system
  • Proficiency in Microsoft Excel and PowerPoint
  • Ability to handle complex complaints

Key Requirements

  • Previous experience with Opera or similar reservations system preferred
  • Strong communication and sales skills required

Work Rights

Not specified

Tailored Resume

Cover Letter