Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
**
2 years experience with saas enterprise software
Basic knowledge of object oriented programming languages
Ability to read and analyze log files
** Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role focuses on delivering effective technical solutions, supporting SaaS enterprise software, and fostering strong customer relationships in a collaborative and flexible work environment. **

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for time-critical issues.
  • The position offers flexible work schedules, empowering employees to follow their desired career path while maintaining a balance between in-office and remote work.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role focuses on delivering effective technical solutions, supporting SaaS enterprise software, and fostering strong customer relationships in a collaborative and flexible work environment. **

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 2 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with api client tools like Postman or SoapUI

Nice-to-have

  • Previous experience with health monitoring tools
  • Experience building internal documentation
  • Resilience when faced with tight resolution timeframes
  • Creative approach to problem solving
  • Ability to mentor and coach others

Key Requirements

  • 2 years of experience with SaaS Enterprise software
  • Support or implement HCM, Talent Acquisition, or Talent solutions
  • Previous experience with web service integrations using SOAP, WSDL, XML

Work Rights

Not specified

Tailored Resume

Cover Letter