Daily process kpis and slas with regular reporting
Openbank is seeking a Cards Operations Specialist to join their Banking Operations team in Madrid. The role involves managing card servicing teams, overseeing KPIs and SLAs, and leading process improvements in a dynamic digital banking environment
Job Summary
Manage both internal and external card servicing teams, establish team priorities, and take responsibility for daily process KPIs and SLAs with regular reporting.
Identify opportunities for process improvements and efficiency gains, handle incident management, and represent the servicing team across key bank forums.
Join Openbank, the 100% digital bank of the Santander Group, leading the way in digital banking with over 2 million customers and expanding internationally.
Matching Summary
Match Score: 85
Openbank is seeking a Cards Operations Specialist to join their Banking Operations team in Madrid. The role involves managing card servicing teams, overseeing KPIs and SLAs, and leading process improvements in a dynamic digital banking environment.
Skills & Requirements
Must-have
Manage internal and external card servicing teams
Establish team priorities and review solutions
Daily process KPIs and SLAs with regular reporting