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Oxford Nanopore Technologies is seeking a Quote and Order Escalation Specialist to enhance customer experience by managing complex orders and resolving escalated issues. The ideal candidate should have experience in customer service, particularly in roles requiring problem-solving and compliance oversight.
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Job Summary
The role serves as a critical liaison between Sales, Finance, and Logistics to ensure smooth operational processes for complex quotes and orders.
Candidates must possess strong expertise in resolving escalated issues while maintaining strict compliance with Export Control regulations and D&B screening.
This position requires a detail-oriented professional proficient in Microsoft Dynamics 365 who can proactively identify challenges to drive efficiency.
Matching Summary
Match Score: 75
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Oxford Nanopore Technologies is seeking a Quote and Order Escalation Specialist to enhance customer experience by managing complex orders and resolving escalated issues. The ideal candidate should have experience in customer service, particularly in roles requiring problem-solving and compliance oversight.
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Skills & Requirements
Must-have
Microsoft Dynamics 365 experience
Export control compliance knowledge
D&B screening proficiency
CRM software expertise
ERP system familiarity
Nice-to-have
Strong problem-solving abilities
Ability to work autonomously
Excellent customer service mindset
Multi-tasking in fast-paced environment
Cross-functional collaboration skills
Key Requirements
Previous customer service or support role experience
Experience with reporting systems using multiple data sources
Proficiency in CRM (e.g., Salesforce) and ERP (e.g., SAP/AX)