Drive the shift of Service Management toward AI-native operations by systematically identifying areas for process enhancement, achieving measurable efficiency improvements validated by Finance
Job Summary
Drive the shift of Service Management toward AI-native operations by systematically identifying areas for process enhancement, achieving measurable efficiency improvements validated by Finance.
Establish a lasting culture of process excellence within Service Management, leveraging Lean Six Sigma and ITIL frameworks to optimise processes and boost operational effectiveness.
We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Matching Summary
Drive the shift of Service Management toward AI-native operations by systematically identifying areas for process enhancement, achieving measurable efficiency improvements validated by Finance.
Skills & Requirements
Must-have
AI-native operations
Lean Six Sigma
ITIL frameworks
Service Management processes
workflow optimization
business case development
ROI modeling
Nice-to-have
cross-functional collaboration
stakeholder management
continuous learning culture
global impact
inclusion and belonging
Key Requirements
8+ years in IT Service Management
ITIL Foundation required
ITIL Expert preferred
Lean Six Sigma Green/Black Belt preferred
Deep ITSM expertise
ServiceNow and Jira Service Management experience
Proven ability to lead end-to-end process improvement