Customer Banking Specialist - Melton

Communitybankws

Melton, Australia
In-person (specific hours outlined in the roster)
Exceptional customer service delivery
Clear articulation of financial terms
Problem-solving and effective solutions
The Customer Banking Specialist role at Communitybankws in Melton focuses on providing exceptional customer service and financial solutions to personal and small business clients. Candidates should have experience in customer service, ideally within financial services or retail, and demonstrate strong communication skills and a customer-centric approach

Job Summary

  • As the Customer Banking Specialist in our Melton Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • Support customers with enquiries, maintenance on accounts and process applications for credit products, complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options, problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture.

Matching Summary

Match Score: 85

The Customer Banking Specialist role at Communitybankws in Melton focuses on providing exceptional customer service and financial solutions to personal and small business clients. Candidates should have experience in customer service, ideally within financial services or retail, and demonstrate strong communication skills and a customer-centric approach.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Clear articulation of financial terms
  • Problem-solving and effective solutions
  • Championing processes and procedures
  • Working in a busy retail environment

Nice-to-have

  • Interest in building a career
  • Improving financial wellbeing
  • Holistic customer solutions

Key Requirements

  • Proven experience in Financial Services, Retail or Hospitality
  • Excellent communication skills
  • Ability to ask the right questions and find solutions
  • Ability to work in a commercial and driven retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter