Manager Of Service Quality

Prnatech

Base: $41.10 - $61.65 ph; bonus/equity: not specif...
Service quality implementation
Quality improvement principles
Project management skills
The Manager of Service Quality leads the implementation of service quality activities and acts as a liaison between system and site teams to improve patient experiences

Job Summary

  • The Manager of Service Quality leads the implementation of service quality activities and acts as a liaison between system and site teams to improve patient experiences.
  • The role involves collaborating with leaders and physicians to promote patient and family-centered care and applying quality improvement tools such as PDSA, Lean, and Six Sigma.
  • Advocate Health offers a comprehensive suite of benefits including competitive compensation, retirement plans, health and welfare benefits, and career development programs.

Matching Summary

The Manager of Service Quality leads the implementation of service quality activities and acts as a liaison between system and site teams to improve patient experiences.

Salary

Base: $41.10 - $61.65 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits including health, retirement, and paid time off

Skills & Requirements

Must-have

  • Service quality implementation
  • Quality improvement principles
  • Project management skills
  • Patient and family-centered care
  • Data analysis and interpretation
  • Team facilitation and leadership

Nice-to-have

  • Lean and Six Sigma methodologies
  • Multicultural diversity knowledge
  • Operational process problem solving
  • Microsoft Office proficiency
  • Strategic implementation experience

Key Requirements

  • Bachelor's Degree in Business or related field
  • 7 years experience in patient/customer relations
  • Experience developing patient/customer experience strategies
  • No licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter